Privacy Policy
Convoy of Hope has the following privacy policy to help maintain your trust and to protect the personal information you provide to us.
Collecting of Information
The personal information that we collect includes your name, address, city, state, postcode, telephone number, and email address. In addition, we may collect your credit card information as part of a donation that you make. We may use your information to process your donation, issue a tax receipt for your donation, or process your purchase. We may also use your information to add you to our mailing list for monthly newsletters and other organisational communications. If we add you to our mailing list, you will always have the option to be removed from that list at any time. If we collect your credit card information, it will only be used to process your donation or purchase.
To Remove Your Name
If you would like to be removed from our mailing list, please use the “contact us” page on our website. Simply give us your name and address and indicate your desire to be removed from our list in the comments section of the form. You may also contact our office at [email protected] to be removed from the mailing list. To be removed from our email list, simply click on the unsubscribe link provided on each email and follow the instructions.
No Sharing of Personal Information
We will never trade, share or sell your personal information with anyone else, nor send donor mailing on behalf of other organisations. We guarantee that your identity will be kept confidential. Your personal information will only be used for internal Convoy of Hope purposes.
Security
We use Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. With the SSL technology, the credit card information you enter while making a donation or purchase will be encrypted before traveling over the internet. After we receive your credit card information, it is only used to process your donation or purchase.
Other Information
When you interact with us through the Services, we receive and store information such as IP addresses and other activities within the Services. We may store such information, or such information may be included in databases owned and maintained by affiliates, agents, or Service providers. The Services may use such information for collective data analysis.
Data Retention
We retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it, or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for an additional period of time.
Security
We take reasonable steps to protect the information provided via the Services from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee protection and recommend that you take special care in deciding what information you provide to us through nonsecure means.
Your Data Rights and Choices
You can unsubscribe from our communications by following the “opt out” guidance within those communications. You are also able to “opt-out” from cookie-related processing by following the instructions in “Other Information.” Individuals in the European Economic Area, Canada, Costa Rica, and some other jurisdictions outside of the U.S. have certain legal rights to obtain confirmation of whether we hold personal data about them, to set access personal data we hold about them (in some cases in portable form), and to obtain its correction, update, amendment, or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, request a restriction on its processing, or withdraw any consent. These requests will not affect our ability to continue processing data in lawful ways.
How can I access the personal data you have about me?
If you would like to submit a data access request, you can do so by submitting an email request to australia@convoyofhope.org. We will then start the process and provide access to the personal data that we have on you within 30 days.
How do I correct, update, amend, or delete the personal data you have about me?
In addition to the functionality available through our Services, you can request other modifications from us directly at [email protected]. We ask that you include an explanation of what data right you are seeking to exercise. For your protection, we may take steps to verify your identity before responding to your request.
How do I object to or restrict the manner in which you process my personal data?
You have the right to ask us to stop using or limit our use of your personal data in certain circumstances. We offer you the ability to restrict the processing of your data for specific uses, which can be submitted to [email protected]. Individuals in the European Economic Area have the right to “opt-out” of all of our processing of their personal data for direct marketing purposes. To exercise this right, please follow the “opt-out” instructions as provided in any of our communications or submit a request to [email protected]. The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to file a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our best to resolve your concern.
Cookie Policy
Cookies & Similar Technologies
We use cookies and similar technologies to track web interaction and to provide an enhanced user experience when accessing our Services such as modifying the information that we provide to you on subsequent visits to our Services. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits. We may expand our usage of cookies to save additional data as new features are enabled to the Services. In addition to cookies, we use similar technologies to determine interaction with emails sent by our systems and interaction with our various web pages.
Third-Party Analytic Tools & Vendors
We may use third-party web analytic tools such as Google Analytics that use cookies to collect certain information concerning your use of our Services. If you would like to disable this collection, you can do so by disabling cookies within your internet browser or by following any instructions as provided by your internet browser provider, typically accessed through their website or by an in-browser help or settings screen.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any information. This Privacy Policy was last updated on the date indicated below. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.